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Utility Billing


Utility bills can be paid via:  Drop box (west side entrance); mail to:  PO Box 80268, City of Industry, CA  91716-8268; by phone:  (559) 713-4499; electronically at

Questions can be emailed to:  [email protected]


Your utility bill (for trash, sewer, groundwater and storm drain services) comes directly from the City of Visalia and payments will be made to the City.

We offer several payment options:






Visa, MasterCard or ACH Bank


By Mail

Check or Money Order

PO Box 80268,

City of Industry, CA 91716-8268


In Person

Cash, Check, Money Order,

Visa and MasterCard

707 W Acequia

Visalia, CA 93291

Mon-Thurs 7:30am-5pm

Drop box 24 hours, 7 days a week

By Phone

Check, Visa, and MasterCard


Mon-Thurs 7:30am-5pm

Friday 7:30am-11:30am

Automatic Bank Withdraw (ACH)

Sign up in person or online

707 W Acequia

Visalia, CA 93291


Mon-Thurs 7:30am-5pm

Please Note all Credit Card Payments will be assessed a Processing Fee of 2.8%

If you have any questions regarding your City Utility Bill, please call the City of Visalia Utility Billing Center at 559-713-4499

In-person payments are accepted at 707 W. Acequia, Monday through Thursday, 7:30 a.m. to 5 p.m., or at the drop-off box located at that same address.

As of April 8, 2024, new hours will be:

Lobby: Monday-Thursday 7:30 am - 5:00 pm

  Friday Closed

Call Center: Monday-Thursday 7:30 am - 5:00 pm

  Friday 7:30 am - 11:30 am


News & Updates

Rate Change Information
Annually the ground water fee and the master plan improvement portion of storm drain fee is increased by Consumer Price Index. The ground water fee established in 2002 provides funding for the acquisition of water and other activities which improve groundwater levels. The increase for 2022/2023 will take charges that range from $0.53 - $60.29 per month to a range of $0.55 - $62.84. The Storm Drain Fee is designed for master plan improvements and to correct existing deficiencies. This increase takes charges from $2.59 to $2.61 per account or unit. These fees are adjusted annually by the Consumer Price Index (CPI).


Frequently Asked Questions 

Answers to frequently asked questions such as; starting and stopping service, drop-off locations, and more can be found here.


Helpful Forms

Packout Application - Are you medically unable to move your collection cans to the curb? Please read through our Packout Application to see if you qualify for this special service.

Senior Discount Information & Application - Looking to reduce the cost of your bill? We offer a Senior/Low Income Discount to those who qualify

Vacancy Credit Request Form  - Is your residence going to be vacant for more than 90 days, but you want to keep your water turned on? Learn more about our Vacancy Credit program.

Automatic Payment Authorization Form - Don't worry about your utility bill payment being late again. Sign up for our Automatic Payment Withdrawal and always be on time.

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