There are no changes to paying the Cal Water bill, including auto debits, online bill payments, mail-in, or walk-in payment options. City Utility Services bills will now come from the City's utility vendor, Fathom. The City Utility Bill can be paid either automatically or online, but you will need to sign-up separately with automatic debit and/or bill pay. Additional information on payment options will be provided with your new bill. It's important to remember that Cal Water won’t accept payments for City utility bills and the City won’t accept payments for Cal Water bills. Payments mailed in or made in person must be done to each service provider.
Effective Feb. 6, customers who choose to pay their City Utility Services bills in-person will now be able to make walk-in payments at the 336 N. Ben Maddox Way location. Office hours are Monday-Friday from 8 am to 4 pm. A 24-hour drop box will be available at this location.