This change is being made to provide better customer service. Currently, changes in the schedule due to holidays causes service delivery days to be pushed forward and a high number of calls for missed pickups. This change makes Holiday service scheduling easier for customers with service days in the latter half of the week, allowing for trash service days to get pushed back and not forward to avoid missed pickups.
Letters were sent out at the end of May advising affected residences of the change in service. In addition, cans were tagged in the affected areas in July. Information on the change also is available on the City's website at www.ourvisalia.com, and on the City’s Facebook page.
Beginning the first week in August, containers previously serviced on Fridays need to be put out no sooner than Tuesday nights after 7 pm and no later than 6 am on Wednesdays in order for it to be serviced on Wednesdays.
For more information, call 713-4500.