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City's Website has New Look, New Name!

“The City’s website now features up-to-date technology that accommodates the site on a multitude of mediums with a responsive layout, and enables visitors to customize their own options,” said Community Relations Manager Nancy Loliva. “The new site, which debuts today, has a new address at”

Custom features include:

  • ‘My Visalia’ resident portal allowing residents and visitors to personalize the website to deliver only the information they want – while keeping everything else just a few clicks away. Creating a user identity enables users to view, select and customize home page options including: News feeds; calendar events; favorite pages and City services; email subscription lists and service request through CivicaAssist’s Visalia Works.
  • With more than 50% of web traffic now coming from mobile devices, the City website’s Responsive Design Layout ensures it is displayed optimally across a variety of devices ranging from mobile phones, tablets, to desktop computers.
  • Citizens increasingly demand better service from their governments. “Visalia Works” is designed to streamline the interaction between citizens, residents and local governments, With the web-based and mobile request and issue management system, citizens can easily submit requests for information, access trouble and violation reports online and, if they desire, receive email, phone or mail acknowledgements and updates. The Mobile SmartPhone app for IOS/Android platforms is scheduled to roll out by mid-March. Loliva said the City’s app, one of the newest software being produced by Civica, the website vendor, will feature not only service request functions, but news, events, maps, city contacts, My Visalia, and FAQ icons to access information literally in the palm of your hand.

The website redesign was over a six-month process, and the design committee was made up of representatives from City departments. Design committee members are: Pamela Sing, Community Development; Heather Robertson, Fire; Bob Craine, Information Services; Allison Lambert, Parks & Recreation; Carina Mello, Police; Jana Ferguson, Public Works; and Mario Cifuentez, Transportation and General Services. All City Departments have designated content managers responsible for overseeing the content of their respective webpages.

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