Accessibility

ACCESSIBILITY

We are dedicated to providing accessible and convenient transportation solutions for Visalia residents and visitors. All buses have accessible systems designed for ease of use for all passengers.

Limited Mobility information

·        All Visalia transit buses have lifts or ramps that are wheel chair accessible. Passengers in wheelchairs will be accommodated if the wheelchairs are within the vehicle’s measurement and weight capacity. The wheelchair lifts are 51 inches long and 32 inches wide with a weight capacity of 800 pounds for continuous lifting. A driver could assist a passenger with using a ramp, assuming the level of assistance is reasonable. If carriage of the occupied wheelchair is inconsistent with safety requirements, service could be denied. Riders needing to board separately, and if capable, may need to bring a PCA to assist them. For additional information regarding measurements, capacity, and assistance please contact Visalia Transit for more information. 

·        If the mobility device is a manual device, and the passenger may not be able to physically negotiate a ramp, then the bus drivers will render whatever assistance is required, upon request.

·        Mobility devices are secured with a minimum three point tie down. The lap belt and shoulder harness are offered on some of the fixed route buses and are optional. On the fixed route buses mobility devices are secured with a three point tie down. On the para-transit vehicle the shoulder belt is required.

·        If a passenger using a mobility aid needs the priority seating but it is occupied, the bus driver will kindly ask the able-bodied passenger to offer his seat.

·        If a vehicle in revenue service has an inoperable lift, or already has two mobility devices on-board, alternative accessible service is dispatched if the next accessible coach is not due for over 30 minutes.

·        Individuals with disabilities are allowed to travel with respirators or portable oxygen supplies, as long as this equipment or supplies are properly secured and manufactured.

·        Service animals are allowed to board the bus with the passenger. We do not require certifications or identification regarding service animals. Please see Service Animal Memo here. 

Blind, Visually Impaired, Deaf or Hard of Hearing

·        All bus stops are announced. The bus driver announces all major intersections and/or locations during the route. Newer buses are equipped with annunciators, which perform this task automatically. All buses are equipped with a PA system that allows the operator to make these announcements. In the event of a PA failure, the bus driver will make such announcements. Whenever there is a layover and the bus driver will leave the bus, the bus driver will announce his departure.

·        Most fixed route buses have digital signs on the outside located on the front and side that display the route number and destination to help ensure you are getting on the correct bus.

·        Most buses have an electronic message sign inside the bus that displays the name of the next bus stop, major street and Transit Center.