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ADA Complaints

If you believe that you have been discriminated against because of your disability, a complaint can be submitted by completing a Visalia Transit ADA complaint form. Provisions will be made for persons with limited proficiency in English. If you are unable to provide a written statement, the City of Visalia will assist in converting verbal complaints to writing. This can be done in person or by phone.

A complaint may be filed by the affected party or by a representative within 180 days after the date of the alleged discrimination. The files and records relating to a complaint will be kept for one year; a summary of complaints for five years. When applicable, names and addresses will be redacted, to protect the individual's privacy rights when copies are requested, in accordance with the California Public Records Act.

How to File an ADA complaint with the City of Visalia

Please provide all facts and circumstances surrounding your complaint so we can fully investigate the incident and take proper action to resolve the issue.

For written complaints, please include the following information:

·        Your name, addresses, and contact information (telephone number and/or email address).

·        Date and time of incident, route number, bus driver or person involved, description of incident, location of the occurrence and any additional information that might be helpful.

·        Your signature

If necessary, please call (559) 713-4100 for assistance in completing the complaint form.

 

Printable forms:

Complaint form - English

 

Complaint form - Spanish

 

 

Complaints received with incomplete information may result in delayed investigations and responses. The City of Visalia will promptly investigate complaints and make every effort to promptly respond to each complaint.  

Please send your complaint to:

Visalia Transit Center

Attention: ADA Coordinator

425 E. Oak Ave., Suite 301

Visalia, CA 93291

 

You may also e-mail the form to Visalia Transit. Please contact Visalia Transit for further instructions.

 

You may also file a complaint directly with the Federal Transit Administration, by contacting:

FTA Office of Civil Rights

Attn: ADA Coordinator

East Building, 5th floor-TRC

1200 New Jersey Ave., SE Washington, DC 20590

https://www.transit.dot.gov/regulations-and-guidance/civil-rights-ada/fta-civil-rights-complaint-form



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