You do not need a user account to submit a request although we recommend it for your convenience.
If you submitted the request anonymously, or submitted a request without logging in to Visalia Works, you will receive a Lookup ID in addition to the Request ID. You will need both, the RequestID and the LookupID to track your request. Please be sure to make a note of both numbers or you will be unable to track your request.
View our Submitting A New Request page for more information.